People using the Master Lock® Vault Enterprise mobile app or website need to have valid user sign-ins to access your organization. Adding, editing, and removing these users can only be done by an administrator using the Master Lock® Vault Enterprise.

Add a new user to your Vault Enterprise organization

1. Login to the Vault Enterprise app or website
2. On the app: Tap the “Users” tab, tap the “+” button in the top right corner, and enter the requested information; The individual will receive an email with a temporary password to complete their account setup
3. On the website: Click the “Users” tab, click the “+ Add a New User” button, and enter the requested information; The individual will receive an email to complete their account setup
4. Bluetooth lock box access can now be granted to the individual from either the “Locks” tab or the “Users” access details screen

Editing users in your Vault Enterprise organization

Using the Master Lock® Vault Enterprise website, navigate to the “Users” tab and select a user from your user list to view its details. Press the “Edit” button to the right of the screen to modify any of the following information:

1. Name: Enter the First, Middle, and Last Name of the user to better identify them.
2. Email (required): All Master Lock® Vault Enterprise emails will be sent to this address, which is also the unique identifier used when this user signs in.
3. Admin: Turn this toggle on to grant Administrator access to this user. Toggle this off to revoke Administrator access. Non-admins may only view and unlock their authorized locks.
4. Enabled: Turn this toggle on to enable a user and off to disable them. Disabled user accounts may not sign in to the Master Lock® Vault Enterprise mobile app or website, but their user record will remain in the system in case you wish to enable them again in the future.
5. End Date: If you plan to have a user active only for a limited time, provide an end date and the system will automatically disable that user’s sign-in on that date, stopping their access

Administrators may also use the website to edit user settings in bulk, changing the same setting across multiple users at once:

1. From your user list, select multiple users by checking the checkbox on the left of that row.
2. The buttons to the right of the list will dynamically update, showing the number of users currently selected, and all the applicable actions you may take on those specific users.
3. Press a button to take that action, and immediately Enable/Disable, grant/revoke Admin access, set an End Date, or send a Reset Password email to all the currently selected users.

Deleting users in your Vault Enterprise organization

If an administrator deletes a user or disables their sign-in, that user will immediately lose the ability to sign in to the Master Lock® Vault Enterprise website or mobile app. Note, however, that any manual access codes that user may have seen will remain viable until an administrator changes the codes and has someone perform a Bluetooth unlock to overwrite the old codes on the lock.

1. Login to the Vault Enterprise app or website
2. On the app: Tap on the "Users" tab, open the individual user's details, and select "Delete User" option from the bottom of the list.
3. On the website: Click on the "Users" tab, select one or more users by clicking the check box next to their email address, and click the "Delete" button on the right. Individuals can also be deleted on the User Details screen.