If you are in the Lock Details screen for a lock box and cannot view its location, this is likely due to your device’s location services.

1. Click here to resolve this issue if on an Android: https://support.google.com/accounts/answer/3467281?hl=en#zippy=%2Cwhen-location-is-on
   
2. Click here to resolve this issue if on an iPhone: https://support.apple.com/guide/iphone/control-app-tracking-permissions-on-iphone-iph4f4cbd242/ios#:~:text=Go%20to%20Settings%20%3E%20Privacy%20%3E%20Tracking,the%20top%20of%20the%20screen).

If these sites do not answer your questions, please check with your device manufacturer.