How do I open my Master Lock lockbox using the Vault app?

How do I open my Master Lock lockbox using the Vault app?

With Masterlock’s electronic Bluetooth technology, primary authorized users can open their Masterlock boxes and remove the shackle with the tap of a button. This requires the user to have downloaded and logged into the Vault Enterprise app.

To open the lockbox from the Vault app:

1. Open the Vault app – it should be on the Locks tab by default.


2. Press any button on the lockbox. This will “wake” the box, and the lights on the buttons will turn blue.


3. In the app, under the Authorized list, the tab of the woken lockbox will turn white, and a blue key icon appears. Users can also view all awake lockboxes within range under the Awake tab, if needed.
Tap on the blue key icon in the app.

 

4. Listen for the front door of the lockbox to click, and wait for the circle (reset) button on the box to turn green before pulling the door open.

 


5. If a user taps on a Lock tab, it will open the Lock Details screen specific to that device.

 

6.      When the lockbox is awake, the options to Remove Shackle and Unlock Door appear as buttons at the bottom of the screen. Here, users can also unlock the door by tapping the button and repeating step 5.



    • Related Articles

    • How do I remove the shackle of my Masterlock lockbox using the Vault app?

      To remove the shackle with the Vault app, the registered lockbox owner must: 1. Open the Vault app – it should be on the Locks tab by default.   2. Press any button on the lockbox. This will “wake” the box, and the lights on the buttons will turn ...
    • Opening a Lockbox with BrokerBay App

      Prior to arriving at the showing, open the BrokerBay app to confirm the time of your showing and make sure the BrokerBay app is able to download your access credentials. It is important to arrive at the house within the showing time window with the ...
    • Do I need the Master Lock Vault Enterprise App?

      The Master Lock Vault Enterprise application is only used for lock box owners to take ownership and manage the settings of the lock box. Only members that own a lock box or added as an owner to a lock box will need to download this application.
    • How do I share a Master Lock lockbox within BrokerBay?

      Once a member purchases a Master Lock lock box from the MIBOR Realtor store, they will need to share the lock box from Master Lock to the BrokerBay showing solution. The sharing code can be found in the app version or the web browser version of ...
    • Registering and Adding a Lock Box to Master Lock Vault Enterprise

      ​  To use a lock in Master Lock Vault Enterprise, ShowingTime, or BrokerBay the lock must first be registered in Master Lock Vault Enterprise. Lock Boxes can be registered through the app or in the web.   Add a Lock Box by Scanning the QR Code Remove ...