How do I unassign a lockbox from a listing in BrokerBay?

A lockbox cannot be assigned to multiple properties in BrokerBay. To use a lockbox on a new listing, it must first be unassigned from the previous property.

1. Open the listing details.

2. Click on the Showings tab followed by the Showing Configuration button,

3. Drop down the Access Type menu and change from MasterLock to the empty field at the top; this should remove the Device ID field from the Showing Agent Instructions.

4. Scroll down to the bottom of the page and select Save.

• Related Articles

• Opening a Lockbox with BrokerBay App

  Prior to arriving at the showing, open the BrokerBay app to confirm the time of your showing and make sure the BrokerBay app is able to download your access credentials. It is important to arrive at the house within the showing time window with the ...

• How do I delete a lockbox from my BrokerBay account?

  1. Open your lockbox management page from your Dashboard menu on the left. 2. Select Delete link next to the box you wish to remove. 3. Click red Confirm button. NOTE: If you delete a lockbox that is currently associated with a listing, BrokerBay ...

• How do I setup a Master Lock lockbox within BrokerBay? (Web Browser)

  To setup a Master Lock lock box within BrokerBay simply follow these steps. 1) In Master Lock Vault Enterprise, click on the name of the lock box you wish to add to your BrokerBay listing. Check the bottom of the lock box to ensure that the device ID ...

• How do I view lockbox access history in BrokerBay?

  1. Open your lockbox management page via your personal profile menu. 2. Locate the Device ID/Serial Number of the lockbox you are investigating and click associated View Logs link under Access Logs heading. 3. View the lockbox access details from ...

• How do I share a Master Lock lockbox within BrokerBay?

  Once a member purchases a Master Lock lock box from the MIBOR Realtor store, they will need to share the lock box from Master Lock to the BrokerBay showing solution. The sharing code can be found in the app version or the web browser version of ...