Sellers and tenants have the ability to view their BrokerBay listing, approve and deny showings, soft suggest new times for showings, and access a list of all appointments booked on their property. They can also modify their listing notification settings. Their permissions are dependent on the listing contact configuration set up by the listing agent/brokerage admin staff when showings are initially configured.

Navigating the external dashboard

Currently, clients can view information about their listing and the showings booked on it via their external dashboard—a unique page that doesn't require logging in and can be accessed by clicking on any link within a showing notification email or SMS.

Advise your Listing Agent whether you want to receive showing notices by email, SMS, or both! There are three different ways a listing can be set up - Auto Confirm (which requires no action on the sellers part) Listing Agent to Confirm (which requires no action on the sellers part) and Seller/Tenants to Confirm. Let's first look at an example of a notification that does not require action (note that the notification says 'Confirmed'):

If you click View Listing, you will again be directed to the external dashboard. When you receive a notification like this, no further action is needed. 

How to confirm and deny showings

If your Listing Agent has set the permissions for you to be able to confirm or deny a showing, here is how to do so.

Within the SMS notification, click the link, which will direct you to BrokerBay's external dashboard, here: (note that the notification says 'New'):

How to suggest a time change

If you have received a showing but the time won't work, you are able to suggest a different time. If you don't see a blue Suggest button, this means your Listing Agent has not set you up to utilize this feature. Here's how to suggest a time change: 

Within the notification, click the blue Suggest button (if on mobile, click the Manage link)