How to Confirm your BrokerBay Account is Configured to Receive Text Messages

How to Confirm your BrokerBay Account is Configured to Receive Text Messages

1. Check Notification Settings to ensure all Text Message toggles for your Office Messages are ON.

 



2. Check the Manage Listing Contacts section of the showing configurations page to ensure settings are correct.



3. Select for Broker Bay to send showing instruction by SMS during Step 1 of booking.



4. Check Account Settings in Broker Bay to ensure the phone number associated with your mobile device is correct.




5. Try adding BrokerBay to the Contacts library on your device.

If you have tried all of the above and are still not receiving text messages, check to see if Broker Bay is, in fact, initiating text messages by viewing the communication logs associated with a listing.

1. Click on the listing, followed by the Showings tab, and finally the View Details button.


2. Scroll down and click on the SMS Delivery Log tab to see if/when texts are being sent. 



3. Contact MIBOR with the information you have obtained so they can escalate your issue to Broker Bay for quicker troubleshooting.
    • Related Articles

    • Can a seller confirm or deny a showing request via text without having to download the BrokerBay app?

      Certainly, when configuring the listing within BrokerBay, under the Manage Listing Contacts heading, simply add the seller as a contact then grant them authorization to approve/reject showing requests (see below).  Once configured, the seller will ...
    • BrokerBay: Auto-Confirm Settings

      In BrokerBay, the ability to automatically confirm showings and send instructions without the approval of a Contact or Agent is called AUTO-CONFIRM. Most agents may be familiar with this concept as it has been referred to as "Go and Show" in the ...
    • My Seller says they cannot confirm/deny from their text message.

      This is likely due to the "Who is to confirm?" setting in your showing configurations. If you have selected Seller to Confirm and have set SMS as their preferred delivery, the Seller should be receiving a text as soon as the showing is requested. ...
    • How does my client confirm or deny a showing via text?

      If your client is set up to Confirm or Deny showings via text, they will need to click on the MANAGE link provided within a NEW request text message. This will reroute them to an external BrokerBay dashboard to make their selection.  Once a selection ...
    • How does my Seller confirm or deny showings?

      Currently, there is no client-facing application for BrokerBay. However, clients can manage the showings scheduled for their property via the email and/or text delivered when the showing was booked. For this to occur, set your Seller as a Primary ...