Master Lock Product Warranty

Master Lock Product Warranty

Limited One (1) Year Warranty
Master Lock Company LLC (“Master Lock”) grants the following warranty:

If this product or any part of the product fails due to a defect in materials or workmanship within one (1) year from the date after purchase, Master Lock will, at its own discretion, repair or replace the product or part free of charge. Simply contact Master Lock via MIBOR Help Desk at 317-956-1912. This limited warranty applies only to defects in materials and workmanship, and does not cover products which have been abused, altered, damaged, misused, cut or excessively worn. THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT ONLY. This limited warranty does not cover labor for removing, reinstalling or refinishing the Product or part, or other materials removed, reinstalled or refinished in order to repair or replace the Product or part. TO THE EXTENT PERMITTED BY LAW, MASTER LOCK DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.

LIMITATION OF LIABILITY:
This limited Warranty is your sole and exclusive remedy against Master Lock and Master Lock shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or otherwise, including property damage, lost revenues and lost profits, arising out of any theory of recovery, including statutory, contract or tort. Notwithstanding the term of any limited or implied warranty, or in the event that this limited warranty fails of its essential purpose, in no event will Master Lock’s entire liability exceed the purchase price of this product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you. Some states and provinces do not allow limitation on how long a limited warranty lasts, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.

 
    • Related Articles

    • Do I need the Master Lock Vault Enterprise App?

      The Master Lock Vault Enterprise application is only used for lock box owners to take ownership and manage the settings of the lock box. Only members that own a lock box or added as an owner to a lock box will need to download this application.
    • How do I share a Master Lock lockbox within BrokerBay?

      Once a member purchases a Master Lock lock box from the MIBOR Realtor store, they will need to share the lock box from Master Lock to the BrokerBay showing solution. The sharing code can be found in the app version or the web browser version of ...
    • I think my lock box is defective.

      Master Lock's one-year warranty will cover mechanical or physical defects but does not compensate for loss or theft. Please call our 24/7 Support Line at 317-956-1912. Our support staff will walk through some initial troubleshooting steps with you ...
    • Registering and Adding a Lock Box to Master Lock Vault Enterprise

      ​  To use a lock in Master Lock Vault Enterprise, ShowingTime, or BrokerBay the lock must first be registered in Master Lock Vault Enterprise. Lock Boxes can be registered through the app or in the web.   Add a Lock Box by Scanning the QR Code Remove ...
    • Master Lock Lockbox Battery Information

      Low battery indications are set to display when the lock box has about 10% of battery left. There is wiggle room to allow time to change the battery. As a reminder, low battery email notifications need to be set up on a per lock basis from the ...