My MasterLock lockbox appears to be non-responsive.

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• How do I remove the shackle of my Masterlock lockbox using the Vault app?

  To remove the shackle with the Vault app, the registered lockbox owner must: 1. Open the Vault app – it should be on the Locks tab by default.   2. Press any button on the lockbox. This will “wake” the box, and the lights on the buttons will turn ...

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  MasterLock recommends: https://3inone.com/product/3-in-one-lock-dry-lube/

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