The lockbox won't open. What should I do?

The lockbox won't open. What should I do?


1. Put pressure on the door above the number "3" and then use the code or the app to unlock. If that works, rearrange the contents after testing the door with nothing inside.

2. Tap on the top, upper left and right on the black part of the lockbox and then try and open the lockbox. If that works also loosen the top two screws three or four turns.

3. It could be a power issue. To address this, you can use a 9-volt battery to power it from the outside of the lock. There are two silver contacts on the bottom of the lockbox where you can place the battery. I am attaching pictures to help show you how to do it. If this opens the door, change the internal battery with a CR123A lithium battery.

4. If the door opens, we advise that the lock be taken off what it is attached to and put it on a flat surface laying it first on the left side and then the right side. If the door locks and will not open on one side without using the code but opens freely with no code on the other side, the lockbox needs to be replaced.

    • Related Articles

    • The light turns green, but my lockbox will not open.

      When this happens, it is often times related to something within the key container that has caused the internal motor to lose contact with the front door of the lockbox.  The solution: Push on the door as if pushing it closed. This should reconnect ...

    • How do I open my Master Lock lockbox using the Vault app?

      With Masterlock’s electronic Bluetooth technology, primary authorized users can open their Masterlock boxes and remove the shackle with the tap of a button. This requires the user to have downloaded and logged into the Vault Enterprise app. To open ...

    • I have arrived before/after my showing time and the lockbox won't open.

      You may only unlock a lock box using the BrokerBay app and/or the Access Code provided by BrokerBay during the times of your approved showing.  If you arrive too early or too late, your access will not be valid and the lock box will not open. If you ...

    • How do I view lockbox access history in BrokerBay?

      1. Open your lockbox management page via your personal profile menu. 2. Locate the Device ID/Serial Number of the lockbox you are investigating and click associated View Logs link under Access Logs heading. 3. View the lockbox access details from ...

    • How do I delete a lockbox from my BrokerBay account?

      1. Open your lockbox management page from your Personal Profile menu. 2. Select Delete link next to the box you wish to remove. 3. Click red Confirm button. NOTE: If you delete a lockbox that is currently associated with a listing, BrokerBay will NOT ...