You may only unlock a lock box using BrokerBay during the times of your approved showing.  If you arrive too early or too late your access will not be valid and the lock box will not open.

 

Open using the BrokerBay App

  1. Prior to arriving at the showing, open the BrokerBay app to confirm the time of your showing and make sure the BrokerBay app is able to download your access credentials.
  2. Arrive at the house within the showing time window with the app open.
  3. Locate the lock box on the house, you may need to check the listing notes in BrokerBay as the lock box may not be on the front door.
  4. Open the listing in the Broker Bay app.
  5. Press on any button on the lock box to wake it up.
  6. A circle should appear in the BrokerBay app, press this button to unlock.
  7. The lock box door should unlock.
  8. Pull open the lock box door before it automatically relocks.
  9. Unlock the door of the house and return the key to the lock box.
  10. Repeat this process to retrieve the key to lock up the house.

BrokerBay_Open_via_Bluetooth.png

 

Open Using a Code:

  1. Locate the showing confirmation email sent from BrokerBay
  2. View code for lock box valid only for the confirmed appointment time
  3. Press any button on the lock box to wake it up
  4. Enter manual code and open lock box once green light appears

BrokerBay_Open_via_Code.png

 

Solving Issues:

  1. It is possible for a house to have more than one lock box, confirm that you are at the correct lock box.
  2. If you can not get the box to unlock using Bluetooth, BrokerBay also provides you with a Temporary Code, which is also good during your showing time.  You may use this code as a back up method of secure entry to Bluetooth.