Master Lock
How to Find Your NRDS (National REALTOR® Database System) ID
Your NAR Member ID (M1, or formerly referred to as NRDS) is a 9-digit number that is assigned by the National Association of REALTORS® through the local or primary board, to each member. You can locate your NAR Member ID by logging into the MIBOR ...
History logs in Vault are not showing box was closed/locked.
This would happen if there was not an active Bluetooth device present when the door of the lockbox was closed. The recording of the event will stay with the lockbox until another person uses Bluetooth with the box.
How do I wake up the Bluetooth in my MasterLock lockbox?
By default, your lock box is in Wake Touch mode. To unlock the lock box, press any button on the keypad to wake it. The lock box will now appear under the Awake tab in the app.
Opening a Lockbox with BrokerBay App
Prior to arriving at the showing, open the BrokerBay app to confirm the time of your showing and make sure the BrokerBay app is able to download your access credentials. It is important to arrive at the house within the showing time window with the ...
Where is the Sharing Code for my lockboxes?
MasterLock Electronic Bluetooth lockboxes purchased from MIBOR are preloaded with a BrokerBay integration code, otherwise referred to as the Sharing Code. Note: This is not a code used to access the box via the keypad in any way. This is a piece of ...
Can other MIBOR members remove my shackle with Bluetooth?
Agents using the Master Lock® Vault Enterprise mobile app or website need to have valid user sign-ins to access the organization. Adding, editing, and removing these users can only be done by an Administrator using Vault Enterprise. This is NOT the ...
What lubrication can I use on my MasterLock lockbox?
MasterLock recommends: https://3inone.com/product/3-in-one-lock-dry-lube/
My MasterLock lockbox appears to be non-responsive.
The lock could be in a state that requires a Bluetooth unlock/interaction to clear it out. Also note that there is no timeout period for leaving the door open or removing the shackle. This means if the door or shackle appear to stay unlocked and ...
What do I have to do in Vault to assign my lockbox to a property?
The short answer is - nothing! You do not have to do anything in the MasterLock Vault app to associate the lockbox with the property. To assign a lockbox to a property, you have to have MasterLock selected in your BrokerBay listing configuration as ...
BrokerBay's Temporary Access Code
On the lock history, the email column will record who the history detail is tied to. If it is within the Vault Enterprise system, it will display the email of the User. If it is outside of Vault, it will show the integration partner the request was ...
How do I view lockbox access history in BrokerBay?
1. Open your lockbox management page via your personal profile menu. 2. Locate the Device ID/Serial Number of the lockbox you are investigating and click associated View Logs link under Access Logs heading. 3. View the lockbox access details from ...
How do I use the Vault app with a shared lockbox?
Once a lockbox has been shared with you by the authorized owner, you can administer that lockbox via the top, dropdown arrow on the web or the double arrow in the app. Your role as an external Admin to the owner’s account allows you to jump into the ...
How do I transfer my MasterLock lockbox to another MIBOR member?
ORIGINAL owner 1. Delete the lockbox from your BrokerBay lockbox collection: How do I delete a lockbox from my BrokerBay account? 2. Delete the lockbox from your Vault Enterprise account; print or copy the information presented so that you may pass ...
How do I grant access to all lockboxes for my Team?
1. The owner of the lockboxes must first log into https://enterprise.masterlockvault.com/ 2. Select Groups tab at the top of the Locks page. 3. To create a new Group, select +Add a New Group button and enter a name. It is recommended that you name ...
The lockbox won't open. What should I do?
1. Put pressure on the door above the number "3" and then use the code or the app to unlock. If that works, rearrange the contents after testing the door with nothing inside. 2. Tap on the top, upper left and right on the black part of the lockbox ...
The lockbox won't stay closed. What should I do?
Whoever is closing the door must make sure they see a blue light and hear a click after holding the door shut. If not, here are some troubleshooting tips: 1. Check the prong connection. If the prongs on the door have touched the body but not been ...
How do I create a contractor code?
To allow contractors access to a property through your MasterLock Bluetooth Electronic lock box, MIBOR recommends using the Individual Access function within the Vault app. This action will provide contractors the ability to access the lockbox using ...
How do I share my MasterLock lockbox with Showingtime?
Lock boxes purchased from MIBOR are pre-programmed with the sharing code for BrokerBay as negotiated as part of the integration of services. To upgrade the integration with an alternative showing service such as Showingtime, you will need to follow ...
How Do Non-MIBOR Members Access BrokerBay?
For access to the BrokerBay platform, please register as a secondary member to the MIBOR BLC through the MIBOR Membership department. Agents not subscribed to the BLC do not have access to the platform. MIBOR understands the importance of creating ...
Invalid Dashboard in BrokerBay
If you see this Invalid Dashboard box, this means you are not verified and cannot use the system. Please call 317-218-0600 to book a showing by phone through the MIBOR Property Access Support Line. If you believe you are a verified user and this ...
I think my lock box is defective.
Master Lock's one-year warranty will cover mechanical or physical defects but does not compensate for loss or theft. Please call our 24/7 Support Line at 317-956-1912. Our support staff will walk through some initial troubleshooting steps with you ...
How do I allow multiple agents lockbox access?
To allow multiple users to access lock box(es): 1. First log in to the lock box owner's Vault Enterprise account. 2. Click the Groups tab and select to Create a New Group, adding all users to the group: 3. Select Locks to add to the Group: ...
Master Lock Lockbox Battery Information
Low battery indications are set to display when the lock box has about 10% of battery left. There is wiggle room to allow time to change the battery. As a reminder, low battery email notifications need to be set up on a per lock basis from the ...
How do I delete a lockbox from my Vault account?
1. To delete the lock box, log into your Master Lock Vault on a web browser (not the app): https://enterprise.masterlockvault.com/ 2. Click the Lock Name. 3. In the Lock Details page, click the "Delete" button on the right and follow the instructions ...
My lockbox did not come programmed with a Sharing Code.
This particular issue must be escalated to the lock box vendor through MIBOR. Because access to MIBOR's Showing Platform includes the cost of programming for lock boxes purchased through our Realtor Store, MIBOR must make the request to Master Lock ...
What do I do if my lockbox is lost or stolen?
The audit logs in the Master Lock Vault Enterprise platform will show the accesses to the electronic lock box made by Bluetooth connection (mobile app usage), and the GPS included in the log includes the location of the device at the time of ...
The shackle is not releasing. What should I try?
Check Bluetooth connection. If you are trying to open the lockbox with the Vault Enterprise App, make sure Bluetooth has been turned on and been given permission within the app. Ensure shackle insertion. Be sure the shackle is fully inserted into the ...
How can I resend Master Lock Vault login credentials to myself?
1. Go to : https://enterprise.masterlockvault.com/ 2. Type in your Organization ID. This will be MIBOR_Member Number if it is the first time logging in. Otherwise, users can click within the Organization ID field and see previously-used IDs. Select ...
How do I remove the shackle of my Masterlock lockbox using the Vault app?
To remove the shackle with the Vault app, the registered lockbox owner must: 1. Open the Vault app – it should be on the Locks tab by default. 2. Press any button on the lockbox. This will “wake” the box, and the lights on the buttons will turn ...
How do I open my Master Lock lockbox using the Vault app?
With Masterlock’s electronic Bluetooth technology, primary authorized users can open their Masterlock boxes and remove the shackle with the tap of a button. This requires the user to have downloaded and logged into the Vault Enterprise app. To open ...
How do I setup a Master Lock lockbox within BrokerBay?
To setup a Master Lock lock box within BrokerBay simply follow these steps. 1) In Master Lock Vault Enterprise, click on the name of the lock box you wish to add to your first BrokerBay listing. 2) Towards the top of the lock settings page you will ...
How do I generate a secondary access code for photographers?
On the Web In Master Lock Vault Enterprise, click on the name of the lock box you would like a photographer to access. To the right of the Lock Details screen, you see three options; choose Edit. Scroll down to the input fields for Secondary ...
The light turns green, but my lockbox will not open.
When this happens, it is often times related to something within the key container that has caused the internal motor to lose contact with the front door of the lockbox. The solution: Push on the door as if pushing it closed. This should reconnect ...
How do I transfer lock boxes to another member
You can log into the Master Lock Vault web portal https://enterprise.masterlockvault.com/ Click on the lock box to open the detail page, where you'll see a Delete option. Once the box is deleted from the account, it can be registered to the other ...
Why did my lock box lock if it wasn’t fully closed
If the lock box is hanging in a vertical position and the front door remains open, it will not lock. However, if the front door’s prongs (A) touch the inner locking mechanism (B) - which happens easily from a horizontal position - the box may ...
How does a non-licensed person apply for an MLS account?
The applicant needs to navigate to mibor.com/join. Scroll down to Membership Applications and select the “I AM AN ADMIN / SECRETARY / PA” option. Complete the Non-Licensed Assistant Access Form. The applicant will need to provide a copy of their ...
GPS is not working in the Vault Enterprise app
If you are in the Lock Details screen for a lock box and cannot view its location, this is likely due to your device’s location services. Click here to resolve this issue if on an Android: ...
How can I remove the shackle on my Master Lock Bluetooth lockbox using my Primary Code
Press and hold down the circle button, also known as the Reset button. While holding down on the circle button, press the first digit of your Primary Code and QUICKLY release both buttons at the same time. Continue entering the rest of your ...
Where can I find my login credentials for the Master Lock Vault Enterprise App?
Login credentials were sent to the email on file of owners of lock boxes. The email is from noreply@masterlockvault.com. The credentials are good for 30 days.
Do I need the Master Lock Vault Enterprise App?
The Master Lock Vault Enterprise application is only used for lock box owners to take ownership and manage the settings of the lock box. Only members that own a lock box or added as an owner to a lock box will need to download this application.
Next page