General
What is A Tax Lot?
The tax lot is a required field that indicates which lot number the property is located on. The tax lot can be found within the legal description and is usually proceeded by the letter "L". If the legal description is not pre-populated into the edit ...
BrokerBay Concierge Service-Billing
BrokerBay Live Concierge Service is a subscription at the brokerage level, with a credit card required to be filed upon registration of the subscription. The credit card on file is charged for the number of listings opted in for the LCS for that ...
Showing Access Settings Launch-Ensure Your Listings Never Miss A Showing!
Why Am I seeing a Pop up Next to the "Must Call" Option in My Seller/Contact Manager?
The pop-up box is a reminder that if the brokerage is not enrolled in the Live Concierge subscription, the seller will not be contacted via phone to deny or confirm a showing. If a list agent wants the seller to be contacted by phone, they will need ...
Learn how to enter showing instructions into BrokerBay
Why Don't I See a Lock Box Code in My BrokerBay Confirmation Message
BrokerBay has recently made upgrades to increase security for entering listings. Listing agents can now enable or disable the use of temporary codes in the listing configuration on a listing-by-listing basis. As a reminder, when going to a showing ...
BrokerBay Concierge Service Billing
BrokerBay Live Concierge Service is a subscription at the brokerage level, with a credit card required to be filed upon registration of the subscription. The credit card on file is charged for the number of listings opted in for the LCS for that ...
BrokerBay Notifications for Non-BLC Agents (Custom Contacts)
If a real estate professional who is not a subscriber of the Broker Listing Cooperative requests a showing on a listing in the BLC covered service area, the contact record is not available to BrokerBay and must be created as a Custom Contact. Custom ...
How To: Manage/Cancel BrokerBay Concierge Subscription
BrokerBay’s Live Concierge Service is your one-stop-shop for incoming and outgoing actions to assist with showing processing for your listings. Showing Agents can utilize the Live Concierge Service to call in and book on listings. Listing Agents get ...
How to Schedule a Showing through the BLC
First, locate the listing for which you'd like to book a showing. From the Results view: A. Ensure the checkbox for the listing is selected and then click the BrokerBay icon from the toolbar at the top. B. Complete Steps 1-3, selecting your profile, ...
How To: View/Download Showing History in BrokerBay
Open the listing for which you would like to view showing history and select the Showings tab. To the left, you can navigate between In Person and Virtual showings, when needed, to view the details underneath. To the right, choose the additional ...
How To Receive Daily Showing Reports from BrokerBay
Automated brokerage notifications allow you to keep your finger on the pulse of your brokerage's activity, including the addition of new listings and open houses. You can elect to receive instant updates when a new listing goes live, or to receive ...
How To Reset Calendar in Broker Bay
1. Click on your profile photo and go to account settings 2. Click on Listing Settings, and scroll down to the Calendar Sync 3. Toggle OFF your calendar settings and click Save. This will erase the prior connection between Broker Bay and your ...
How to Configure Showings on My Listing
MIBOR’s Showings and Property Access ecosystem is designed to facilitate secure, efficient appointment booking and showing experiences. To ensure every showing appointment is a success, listing agents have a critical role in making sure their listing ...
Release Notes 2023-01-18
BrokerBay Web v3.53 Feature Enhancements: (Sentrilock Configuration) Lockboxes that are configured in the Sentrikey portal will automatically sync to the agent's BrokerBay account (Showing Type) 'Plumbing Inspection' will now be included in the ...
BrokerBay: Auto-Confirm Settings
In BrokerBay, the ability to automatically confirm showings and send instructions without the approval of a Contact or Agent is called AUTO-CONFIRM. Most agents may be familiar with this concept as it has been referred to as "Go and Show" in the ...
How do I assign a MasterLock box to a property for showings?
1. Log in to the Showing Configuration page for the associated property within BrokerBay. 2. From the Access Type menu, choose MasterLock. 3. From the Select Lockbox menu, choose the Device ID of the lockbox connected to the property. 4. BrokerBay ...
Why is a Time Change Request not being Auto-Confirmed in BrokerBay?
A few factors will prevent a Time Change request from being Auto-Confirmed automatically, such as: 1. If the listing has Double Bookings turned OFF, and the Time Change conflicts with an already booked showing, the showing will not be ...
Admin Access to BrokerBay via BLC
If your access to the BLC is as an Admin, the functionality is a bit different than that of Brokers. Currently, Admins have access only through the BLC Listing Service and will not be authenticated through MIBOR Central. MIBOR is making a transition ...
How do I delete a Draft listing from BrokerBay?
A draft deleted in connectBLC will not automatically remove the draft record from BrokerBay. To delete a Draft listing in BrokerBay, open to Edit the listing and then select the trash icon at the top.
How to Create a Tour in BrokerBay
OVERVIEW Agents now have the ability to book multiple same-day showings for a single client using the Tours feature. The Tours module allows agents to search for listings, add them to a tour, select showing times, reorder their schedule, optimize ...
How can I create default Showing Configuration settings in BrokerBay?
Agents can set default Showing Configuration settings on their profiles that will apply to NEW listings once set. Currently, this can only be done in the WEB platform. This is done via Personal Profile menu > Account Settings > Listing Settings. ...
How does my client use BrokerBay?
Sellers and tenants have the ability to view their BrokerBay listing, approve and deny showings, soft suggest new times for showings, and access a list of all appointments booked on their property. They can also modify their listing notification ...
How can my mobile number appear with the listing information in BrokerBay?
1. Navigate to your member profile and select Account Settings. 2. Click on Front Desk Notifications from top navigation menu. 3. Update the Release my Mobile Number option to allow the display on the listing page.
Expiration Date Emails
Expiration date emails are sent 7 days before the expiry date, and this setting is configured in each agent's profile under their Listing Settings. When an agent profile is created, this toggle is on by default. Currently, this sends regardless of ...
How To: Sign Up for BrokerBay Concierge Service [Must Call]
NOTE: Only Designated Realtors or DR Admins can subscribe to the Live Concierge service on behalf of the brokerage. 1. Choose Account Settings from your Personal Profile dropdown menu. 2. Select Live Concierge Service tab from the top navigation ...
Add BrokerBay Showings to Calendar App
Agents can complete a calendar sync to their respective calendars by clicking Add to Calendar on a showing appointment confirmation email or within the mobile app. Once they click Add to Calendar, they will be prompted to select their calendar of ...
What does Overnight Notice Required mean in BrokerBay?
By selecting 'Overnight Notice Required' this prevents Showing Agents from booking a showing on the property within the following 24 hours, giving the Listing Agent/the Listing Contacts additional notice before the showing actually occurs. Showings ...
I want to use a different showing service in the BLC
Our partnership with BrokerBay allows MIBOR BLC subscribers access to the full suite of BrokerBay tools that can be used to schedule and manage showing appointments, provide 3D virtual showings, issue and track communications, review analytics and ...
How can I grant access to my BrokerBay account to another office member/teammate/assistant?
Getting Started Adding agents to their teams allows them to view all listings and appointments within the team, and makes for easy messaging when an administrator needs to message all agents within a team. How To Below covers how to create a team, ...
How can I sync showings to my calendar?
Agents can complete a calendar sync to their respective calendars by clicking Add to Calendar on a showing appointment confirmation email or within the mobile app. Once they click Add to Calendar, they will be prompted to select their calendar of ...
Can I create a default Feedback Form in BrokerBay?
Agents can customize the message that is sent to agents requesting feedback. However, currently, the questions themselves are set up on a per listing basis. To learn more about setting up Feedback forms, click here: How Can I Collect Agent Feedback
How do I delete a lockbox from my BrokerBay account?
1. Open your lockbox management page from your Personal Profile menu. 2. Select Delete link next to the box you wish to remove. 3. Click red Confirm button. NOTE: If you delete a lockbox that is currently associated with a listing, BrokerBay will NOT ...
My BrokerBay app does not look right on my iPhone.
Before calling in for support, here are a few questions that may help! 1. What version of iOS are you currently running? To check this, open your Settings app and tap General. Under Software Update, you can ensure both (a) if you are running the most ...
Viewing Showing Instructions in BrokerBay
Once you have booked a showing in BrokerBay, you can view the Showing Instructions via the Showings section of the navigation menu to the left of the screen. In the Showings view, you can choose whether to view instructions delivered to you as a ...
BrokerBay History Reports
The listing data history is available in the listing detail by clicking the “View History” button under the photos. This will show all data imports and updates to the listing information included on the platform: Agent interactions on the listing can ...
How can I message all agents who have shown my listing?
Open the listing in BrokerBay. Select Message Agents tab. Choose “Completed Showings Only” from the Send Message To dropdown menu.
VIDEO: How to Setup Automatic Seller Feedback
How can I send feedback directly to my Seller?
1. Agents can turn this ON by default on their profile via Account Settings --> Listing Settings. 2. Agents can also enable or disable auto-sending of feedback to clients on a per listing basis via Listing --> Feedback --> Feedback settings to toggle ...
Why is my Seller being directed to login to BrokerBay for confirmation?
If a Seller is being redirected to "log in" into BrokerBay to approve or deny showings, this means they have downloaded the app, and the link is redirecting them to the wrong location. A simple fix is to make sure that the Seller deletes the ...
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