I think my lock box is defective.
Master Lock's one-year warranty will cover mechanical or physical defects but does not compensate for loss or theft. Please call our 24/7 Support Line at 317-956-1912. Our support staff will walk through some initial troubleshooting steps with you then engage Master Lock to confirm the lockbox is indeed defective. Master Lock will file a ticket with MIBOR's Membership department to issue a replacement. Once MIBOR receives the ticket, you can receive your lockbox the same day if picking up in-person at the office. Otherwise, you can expect to receive your lockbox by within 2 Business Days when shipped.
The warranty starts from the Lock Activation date indicated within the lock box history. You can find the activation date of your lock box within your Masterlock Vault Account by following the steps below:
Click on Locks then select the lock box in question.
Click on History.
Locate the Lock Activated line within the Event column.
Note: In the event that the lock box is deemed as defective while it's on a door at a property, the owner of the lock box is responsible for it's removal. Please make arrangements for a locksmith to cut it off of the door. MIBOR and Masterlock will NOT schedule a locksmith to remove the device.
Related Articles
Changing a Lock Box Battery
How to Replace Battery Low battery will be indicated through an email notification, the app, or by a yellow light on the lock box. Unlock and open the lock box door. Using a Flat Head screw driver, open the battery compartment door and remove the ...Unlocking a Lock Box Using ShowingTime
You may only unlock a lock box using ShowingTime during the times of your approved showing. If you arrive too early or too late your access will not be valid and the lock box will not open. Prior to arriving at the showing, open the ShowingTime app ...Unlocking a Lock Box Using BrokerBay
You may only unlock a lock box using BrokerBay during the times of your approved showing. If you arrive too early or too late your access will not be valid and the lock box will not open. Open using the BrokerBay App Prior to arriving at the ...Unlocking a Lock Box Using a Code
The Listing Agent may give you a code to use to unlock the lock box. Some of the codes are time sensitive and some are not. If your code does not work, be sure that you are not too early or too late for you showing. Arrive at the house within the ...How Can I Purchase a Lock Box
To purchase lock boxes through our REALTOR® Store, visit MIBOR Central and click "Shop," then select the item for Master Lock Lock Box, add the item to your cart and choose to either “pick up “or “ship to me.” Members can also choose to shop our ...